Remote Maintenance System (RMS)

With two-way video, voice, and text, RMS is an application that enables communication between instructors and workers in remote environments for smooth progress through tasks. Communication is even possible with workers in other countries with an internet connection.

System Overview

High elevations, cramped spaces, dangerous areas, and abroad! Usable wherever a connection is present

The RMS system can be used in any area where a data connection is available.
Workers in remote areas can show their current state of work with the camera and can interact with other workers or supervisors in the office (experts) in real time.

Interact directly through video in remote locations

In addition to video and voice, users can zoom, point and write directly onto images to provide information difficult to convey using only voice.
Both the recorded work and interactions can also be saved for later as part of a company’s valuable data library.

Secure Transmission of Confidential Data

Content is encrypted, so communication of confidential internal information can be transmitted without worry.
●P2P transmission system (*1)
●Encryption system
Public key encryption RSA (2048bit) + Shared key encryption AES (256bit)
*1 Only for on-premises version

RMS Register trial version

Register trial version
RMS for EyeTrek trial version registration

Customer Support

Customer support opening hours
9: 00 ~ 18: 00 Pacific Standard Time
Excluding weekends and public holidays
(Limited to inquiries from within the U.S.)

Company Profile


  • We started up as the planning and production studio for a manual in 1983. At that time, it was "the analog age" that we mainly work with using pencils, glues, cutters or others by hand. "DTP or "CAD" had taken the place of them, and it have changed to "the digital age" that we use the computers for many operations. Even the age is changing, our policy "Keep creating the product which is complementary with the age and client's needs" have never changed. We work for not only computerization of manuals or technical documents but also positively work on manufacture fitting with each age such as planning and development of electron delivery by internet, product development with the latest technology or others, and we always hope to send "something everyone can understand" with the usability which do not choose the user to drive forward contents production, system development and soft wear development fitting the information and telecommunications age. All the staff always try to supply the truly helpful products by the communication with the clients through the products with "Sensation and delight of Production". WESTUNITIS, our policy is "Keep creating the product which is complementary with the age and client's needs".

    President : Takahito Fukuda


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    29F Grand Front Osaka Tower-A,4-20,Ofukacho,Kita-ku,Osaka,Japan,530-0011

    Capital: 49550000JPY

    Tel: +81-6-6375-2831(JP)

    Fax: +81-6-6375-2832(JP)


    3350Scott Blvd. Suite 29 Santa Clara CA 95054